We complain enough about bad service. Thought is was time to stand up for those who go beyond the call.
Low mortgage rates prompted us to refinance our equity loan. Though the mortgage company promised a smooth transaction I was convinced we were in for trouble since we were 1800 miles from home.
Early in the process they raised questions that only Terri North, our attorney, could answer. She made herself available to satisfy them while also taking the time to call us with an explanation of their demands. She e-mailed the form; we printed and signed it, overnighted it back to her; she sent it to be recorded. The county took its usual three weeks to finally record it, but Terri was on it. She immediately informed the title company to search for the new recording and we closed on time.
No fretting. No stress. We were in good hands.
